SAIL – Seniors Abuse and Information Line

Call: 604-437-1940 or Toll Free: 1-866-437-1940

The Seniors Abuse and Information Line (SAIL) is a toll-free telephone line which is staffed 7 days a week (excluding holidays), 8am to 8pm.

SAIL is a safe place for older adults, and those who care about them, to talk to someone about situations where they feel they are being abused or mistreated, or to receive information about elder abuse prevention.

The staff and volunteers who answer SAIL are trained to provide a listening, non-judgmental and supportive ear.  They will refer callers with a legal question or problem to our legal staff. Callers who are age 50+ and are victims of abuse or family and sexual violence, and who need practical and emotional support may be referred to our Victim Services Program which also provides information, support and referrals to services in the community.

It is a good idea to call between 5pm and 8pm, Monday to Friday, or between 8am and 8pm on the weekends, as the SAIL line is not as busy at those times, and you will get through more quickly.

Language interpretation is available for SAIL callers from Monday through Friday, 9am to 4pm.

SAIL is made possible thanks to funding from the Province of British Columbia.

TTY Teletype for the deaf who have access to TTY equipment: 604-428-3359 or toll free 1-855-306-1443.