Seniors Abuse & Information Line (SAIL)

The Seniors Abuse and Information Line (SAIL) is a toll free telephone line which is staffed 7 days a week (excluding holidays), 8 a.m. – 8 p.m.

SAIL is a safe place for older adults, and those who care about them, to talk to someone about situations where they feel they are being abused or mistreated, or to receive information about elder abuse prevention.

The staff and volunteers who answer SAIL are trained to provide a listening, non-judgmental and supportive ear.  They will refer callers with a legal question or problem to our legal staff. Callers who are age 50+ and are victims of abuse or family and sexual violence, and who need practical and emotional support may be referred to our Victim Services Program which also provides information, support and referrals to services in the community.

It is a good idea to call between 5 p.m. and 8 p.m., Monday to Friday, or between 8 a.m. and 8.p.m. on the weekends, as the SAIL line is not as busy at those times, and you will get through more quickly.

Language interpretation is available for SAIL callers from Monday through Friday, 9 a.m. – 4 p.m.

The SAIL line is made possible thanks to funding from the Province of British Columbia.

604-437-1940 or toll free 1-866-437-1940

TTY Teletype for the deaf who have access to TTY equipment: 604-428-3359 or toll free 1-855-306-1443

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