BC’s Civil Resolution Tribunal – ‘early intake’ for strata disputes

picture-of-crt-poster-e1471893738382BC’s Civil Resolution Tribunal is now accepting strata claims for ‘early intake.’

Since the tribunal is not fully staffed and the online technology is not fully developed, it may take several months to resolve the dispute.

They are expecting a high number of initial claims, given the pent up demand of people who could not afford the previous solution of an application to the BC Supreme Court.

The Tribunal describes their process as follows:

  1. You’ll start with the Solution Explorer, to learn more about your dispute and how to resolve it without needing to start a CRT claim.
  2. If you can’t resolve your dispute using the support from the Solution Explorer, you’ll have the option to start a CRT claim from the Dispute Summary screen in the Solution Explorer.
  3. You’ll use our Application Checklist to make sure you have all the information you need to complete your online Application for Dispute Resolution.
  4. You’ll complete and file your Application for Dispute Resolution online. Paper forms are not available for the early intake process, but you are welcome to have a trusted friend or family member help you fill in the online form.
  5. You’ll have to pay the application fee, or apply for a fee waiver if you have low income. You can pay the fee or apply for a fee waiver online as part of the application process. Here’s more about the CRT’s fees.
  6. We’ll provide you with a Dispute Notice to give the other parties in the dispute. We’ll let you know how to do that, as well as next steps.

The Tribunal’s website notes the following benefits and limits to this early intake:

Benefits of CRT early intake for your strata dispute:

  • It can pause the limitation period. Many strata claims have a 2 year limitation period. The limitation period acts like a countdown clock, and when this time runs out, you may not be able to bring a claim to the CRT or a court. But, if the CRT accepts your dispute into its early intake process, the limitation period will be ‘paused’ and stop counting down. You can find out more about limitation periodshere.
  • You’ll be ready for CRT resolution. As soon as we’re ready to start moving strata disputes into our facilitation phase, you’ll be ready for this next step toward a resolution. Just making your early intake application might help to clarify the issues and encourage an early resolution by agreement among the parties in your dispute.
  • You’ll help shape the CRT process. Our early intake will help us test our online intake processes to make sure they meet your needs. You might get a chance to show us how you think things should work, which will make the CRT better for everyone.

Limits of filing a CRT claim during early intake

  • The CRT’s full dispute resolution services won’t be available during early intake. You will be able to start your claim, but this is mainly a testing phase for intake. Many disputes will need to wait until the rest of our processes are ready before they are resolved. We expect this to happen in the fall. Our timeline target of 60 to 90 days won’t apply to the early intake testing.
  • Your ability to go to court may be limited. If you apply for strata dispute resolution with the CRT, you and the other parties will be required to continue in the CRT, rather than going to court instead. If you start, and then decide you would rather go to court instead of waiting for the CRT to fully open, you’ll need to ask the CRT’s permission. If this happens, the CRT would probably agree to it during early intake.
  • Not everything will be online. You’ll be able to use the Solution Explorer for strata disputes and you’ll be able to apply to the CRT using our online system. However, other dispute resolution processes will be done through email, video, telephone or mail, while we continue to build the CRT technology.