Responding to Elder Abuse and Neglect
On this page we set out a number of resources and links for responding to elder abuse and neglect. The first concern in any situation is the senior’s safety, and 911 should be called if there is any safety issues. The following are the headings for the resources available on this page:
- Help Lines
- Police & RCMP
- Agencies Helping Vulnerable Older Adults
- Educational Materials
- Crime Stoppers
- Resources for Victims of Violence
1-800-563-0808 TTY: 604-875-0885
A province-wide telephone help-line for victims of family and sexual violence, and all other types of crimes. Service is multi-lingual and 24 hours a day.
For seniors, their families or others who have experienced issues accessing health care services or with the care they received.
HEALTH AND SENIORS’ INFORMATION LINE
Website: Seniors Info Line
604-875-6381 [Vancouver area 24/7]
As we said above, the safety of the older adult is of paramount importance in any abuse and neglect situation, and 911 should be called if safety is an issue.
Examples of emergencies for 911 calls:
- an event that involves an immediate threat to person or property (e.g. screams or shots fired)
- a substantive in-progress crime (e.g. fight, break and enter or impaired driving; this includes drug dealing if the suspect is on scene)
- a serious crime that has just occurred (e.g. sexual assault or robbery)
- a suspicious circumstance that may indicate an immediate criminal act (e.g. prowler, door-to-door salesperson who doesn’t have proper identification, vehicle “casing” the neighbourhood)
If you are unsure how serious an incident is, police advise to call 911 and they will advise whether or not to call the non-emergency number (e.g. – (604) 717-3321 for Vancouver) (see below for other locations).
Non-Emergency? (for Vancouver Police call (604) 717-3321)
Many reports to police do not require a police officer to attend in person. If there is no suspect or there is no potential evidence for officers to collect, calls can usually be handled over the telephone.
Examples of non-emergencies:
- thefts under $5,000
- crimes with no suspect – e.g. – stolen or lost licence plates and validation tags, stolen vehicles, lost property
- reporting a non-emergency crime with suspect, but suspect is not on the scene (e.g. fraud)
- reporting a serious crime with suspect, but with a lengthy delay (e.g. assault that occurred last night at a bar)
- non-emergency incidents in-progress (e.g. noisy party, barking dog)
- ongoing crime issues, not in-progress (e.g. graffiti problems, or ongoing drug dealing with the suspect not on the scene)
- a suspicious circumstance that may indicate an on-going criminal activity (e.g. marijuana grow operation)
Other links to Vancouver Police Department:
Other Lower Mainland Police Agencies
- Abbotsford Police Department
- Delta Police Department
- New Westminster Police Department
- Port Moody Police Department
- Victoria Police Department
- West Vancouver Police Department
New Westminster Police Service and Family Services Elder Abuse Team
- Tel: 604-525-5411 x2445 (Andrea)
Lower Mainland Detachments:
Rest of BC:
RCMP “E” Division is the BC division of the RCMP. It is the largest police body operating in the province, providing federal, provincial, and municipal policing services.RCMP “E” Division
14200 Green Timbers Way,
Surrey, B.C. V3T 6P3 Phone: 778-290-3100
Agencies Assisting Older Adults in Need
A CRN is a diverse network of concerned local community members, businesses and agencies (including local Health Authorities) who come together to create a coordinated community response to provide help for adults experiencing or at risk of experiencing abuse, neglect and self-neglect. BC CRN is the provincial organizing body providing funding, materials, training, support people and maintaining a website.
Web: www.bccrns.ca Fax: 604-531-9498 Email: email@example.com
Find a local CRN here: CRN by Community
PGT provides a range of services to adults who may need help managing their affairs, as well as to their families, legal representatives, the courts and the general public. A person who cannot manage their financial and personal care matters is vulnerable in our society. Sometimes, adults cannot seek the help they need because of an illness, disease, injury or other condition that affects their ability to make decisions. If you are concerned about an older adult in these circumstances, you can contact the PGT.
– Protecting Adults From Abuse, Neglect and Self Neglect (pdf) [also available in Chinese (simplified and traditional), Punjabi, Spanish and Vietnamese]
Designated Agencies (DA’s)/Health Authorities
If you have concerns that an older adult is abused, neglected or self-neglected and, appears to be mentally incapable or physically unable to get help on their own, you can report the situation to the Designated Agency or Community Living BC (for adults with a developmental disability). Under the Adult Guardianship Act, these agencies have a mandate to look into reports of abuse, neglect and self-neglect of adults who can’t get help on their own. Each Health Authority is the Designated Agency for their area of the province. The Health Authority areas and contacts, and the contact for Community Living BC are listed below.
Phone: 1-877-732-2808 Email: firstname.lastname@example.org
Prince George Adult Protection Line: 250-565-7414
Website: Northern Health
For more direct community numbers visit www.vchreact.ca/report.htm
[Vancouver Island and the Gulf Islands]
DA Contacts: South Island – 1.888.533.2273; Central Island – 1.877.734.4101; North Island -1.866.928.4988
[Designated Agency for all individuals with a developmental disability who are eligible for CLBC Services]
Here we provide links to various educational materials and pamphlets produced by various levels of government and agencies regarding elder abuse and neglect.
· What is Abuse of Older Adults? (PDF)
· Types of Abuse and Neglect (PDF)
· Help is Available (PDF)
A Practical Guide to Elder Abuse and Neglect Law in Canada – Canadian Centre for Elder Law
As part of the Live Safe — End Abuse series about relationship abuse (family violence), this fact sheet explains:
- what happens when an abuser faces criminal charges,
- what it means to be a witness in court,
- what happens at a trial, and
- possible sentences.
It also lists resources for more information about being a witness.
What Every Older Adult Should Know About…
[comprehensive set of pamphlets developed by the Ministers of Provinces and Territories]. Here are five relevant to elder abuse issues:
Help solve a crime and remain anonymous. Crime Stoppers
Contact Crime Stoppers anywhere in BC by:
- calling 1-800-222-TIPS(8477)
- Submit a tip online [see below]
- sending a text to 274637
Links for Online Tips:
For communities not listed: Web Tips
Resources for Victims of Violence
Telephone: 1-800-563-0808 TTY: 604-875-0885 Text: 604-836-6381
To call TTY/TDD collect, call the Telus Relay Service (TRS) at 711.
VictimLINK provides interpretation services for all major languages in BC.
Telephone: 604-660-5199 Fax: 604-660-5340
For a list of all victim services in BC, go to: Victim Services Directory
Victim Safety Unit
Telephone: 604-660-0316 1-877-315-8822 (toll-free) Fax: 604-660-0335
To register for victim notification, go to: Victim Services – victim-safety
Telephone: 604-660-3888 1-866-660-3888 (toll-free) Email: email@example.com
To access CVAP Counselling Guidelines and Application Forms, go to: CVAP Publications
Victims can call VictimLINK at 1-800-563-0808 to verify the status of their order.
BC Prosecution Services (Criminal Justice Branch)
Regional Phone Numbers:
- Fraser-1 800 455-8813
- Interior -1 888 249-9333
- Northern -1 800 292-6833
- Vancouver Island-Powell River -1 888 339-1188
- Vancouver -1 800 661-2279
1-888-999-8828 (toll-free in BC)
Pacific Regional Office – 604-870-2468
Victim Information Line:
This Victim Information Line does not replace existing regional toll-free numbers, which allow victims who have already registered easy access to NPB regional offices for ongoing contact. The new information number provides new victims with a single number for initially contacting NPB.
Correctional Service of Canada
This website provides information about notification of status of offenders sentenced to custody terms of two years or more.
Driving Safety Resources for Seniors
This website provides a list of guides and other resources regarding driving in inclement weather, car insurance, vehicle purchase and other driving-related issues that seniors may face.